Business Support Manager (Sponsorship Available) At UK Health Security Agency

Job Summary

A dynamic Business Support Manager is required, preferably with Project Management experience, to work across Public Health Microbiology (PHM) supporting administrative functions, service development, and horizon scanning.

The role provides business support under the line management of the Senior Programme Manager or delegated Grade 7 or SEO members of the team.

The post holder will work across UKHSA PHM, including Clinical Network Laboratories and Reference services, supporting a nationally distributed microbiology network that delivers end-to-end diagnostic services and public health surveillance.

Main Duties of the Job

Support Senior Programme Manager, Senior Project Managers, and SEO Business Operations Manager with reports and presentations for boards and meetings
Provide diary management and coordinate meetings for the programme team
Identify and implement service improvements
Coordinate monthly and quarterly business returns including trackers, project updates, and audits
Maintain tactical risk registers and ensure escalation processes are followed
Support business continuity planning and updates
Assist with Health and Safety policy maintenance
Manage responses to internal and external stakeholder queries and inboxes

About UK Health Security Agency

UKHSA is committed to being an inclusive employer where Everyone Matters, promoting equality of opportunity and encouraging applications from all backgrounds.

The organisation aims to create an inclusive culture where diversity drives innovation and barriers are removed to ensure equity and equality for all staff and stakeholders.

Job Responsibilities

Financial & Resource Management

Support Programme business processes across PHM and wider Science functions
Assist in project finance, budget setting, and budget monitoring with Finance Business Partner
Support identification of overspend/underspend and remedial actions
Assist procurement activity for the Programme team

Human Resources Management

Support training and development programmes with L&D and Workforce teams
Assist with recruitment and onboarding of new staff
Coordinate induction including IT equipment and access setup

Planning & Organisation

Support planning of boards and committees and identify interdependencies
Contribute to governance and performance strategies
Support project planning and maintain project management documentation
Maintain operational systems and records management processes
Support KPI development and research/data analysis activities

Leadership & Management

Line management of administrative staff (where applicable)
Support training, recruitment, appraisal, and performance processes
Contribute to staff survey and workforce development planning

Operational Management & Governance

Support estates and facilities management reporting for PHM projects
Identify process gaps and governance issues
Ensure compliance with internal controls and procedures

Person Specification

Essential Criteria

Degree level education in Business, Finance, Economics, HR, Marketing or equivalent experience
Experience working in a team and contributing effectively
Strong IT skills (PowerPoint, spreadsheets, databases, word processing)
Strong written communication skills including reports and business documents
Strong verbal communication skills across all levels
Good analytical and judgement skills
Strong organisational and planning ability
Knowledge of NHS and Local Government systems
Understanding of equality, inclusion, and good working relationships
Knowledge of governance, controls, and value for money principles
Experience in motivating, coaching, and supporting others

Desirable Criteria

Basic understanding of risk and issue management
Awareness of stakeholder engagement and communication approaches

Application Process

Stage 1: Application & Sift

Application form and supporting statement required (max 1200 words)
Assessment based on 12 essential criteria
Longlisting may apply depending on application volume
Shortlisting may focus on communication and IT skills

Stage 2: Interview

Remote interview
Assessment of behaviours, strengths, ability, and experience

Behaviours assessed:

Seeing the Big Picture
Changing and Improving
Working Together
Developing Self and Others
Managing a Quality Service (lead behaviour)

Working Pattern & Location

Hybrid working across UKHSA core HQs: Birmingham, Leeds, Liverpool, London
Minimum 60% on-site working requirement (approx. 3 days per week averaged monthly)

Salary Information

Civil Service Higher Executive Officer (HEO):

£33,422 – £45,353 per annum (depending on location)

Additional Information

Security Clearance

This role requires basic disclosure and barring service clearance.

Certificate of Sponsorship

Applications from candidates requiring Skilled Worker sponsorship are welcome and will be considered alongside all other applications.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.