Employer: Lowell
Job Title: Call Centre Representative
Location: Leeds, United Kingdom (Hybrid)
Salary: £28,911 per year
Job Type: Permanent

Role Overview

Join Lowell as a Legal Recoveries Associate in its Litigation department. This role involves working together to navigate customers’ journeys and bring people back to financial health.

You will work towards KPI’s and speak to customers over the telephone about their accounts, taking time to fully understand each customer’s situation to help them find the right way forward.

Possible outcomes include setting up affordable payment plans, in conjunction with any litigation processes. You will also help with queries and conduct regular reviews to ensure payments are still suitable.

The role can be challenging as some customers may be in vulnerable situations, but it offers the opportunity to make a real impact on people’s lives.

What You Will Do

• Speak to customers over the telephone about their accounts
• Work towards KPI’s
• Understand each customer’s situation to find the right way forward
• Set up affordable payment plans in line with litigation processes
• Handle customer queries
• Conduct regular reviews to ensure payments remain suitable

What Lowell Is Looking For

Lowell is looking for individuals with:

• Enthusiasm, passion, and dedication
• Resilience and adaptability to change
• Strong communication skills
• A desire to help each customer in a compassionate way
• The ability to self-motivate and achieve daily goals

Ideally, candidates will have customer service experience. Backgrounds in sales, retail, or any customer-facing role are also considered suitable.

Applicants are encouraged to apply even if they do not meet every requirement, as unique perspectives are valued.

What Lowell Offers

• Performance-related quarterly incentive bonus (up to 20% of quarterly earnings)
• Discretionary annual bonus (up to 10% of annual salary)
• 3% flexible benefits (extra cash, more holiday, or health cover)
• Hybrid working for flexibility and balance
• Free onsite parking
• 28 days of holiday plus public holidays, with option to buy up to five additional days
• Life assurance for peace of mind
• Recognition awards and wellbeing initiatives
• Access to on-site gym facilities
• Employee networks including Rise (Gender), Proud (LGBTQIA+), Culture, and Spark (Neurodiversity & Disability)

About Lowell

Lowell operates as part of Overdales Legal. Regulated by the SRA, Overdales Legal is one of the largest providers of specialist debt litigation services in the UK.

Lowell is on a mission to make credit work better for all. The company buys debt from different companies across various sectors and supports customers in paying off debt in practical and affordable ways while treating people with dignity.

According to The Sunday Times, Lowell is one of the best places to work in the UK and has been included on its ‘Best Places to Work’ list for the second consecutive year. The company credits its people as the reason for its success, describing a culture that is warm, welcoming, and highly skilled.

Lowell celebrates success, learns from failure, embraces change, and values challenge. New employees are given a voice from day one and contribute to meaningful work that impacts millions of people.

Inclusion & Equal Opportunity

Lowell welcomes applicants from all backgrounds and experiences, including culture, gender, sexual orientation, religion, ethnicity, age, neurodiversity, and disability.

The company is committed to building inclusive teams and supporting every employee to succeed.

Support is available for applicants who require adjustments during the recruitment process.

How to Apply

If this opportunity interests you, head to the company’s official website for full details — click here to submit your application.